Last updated: 25 September 2026
This Privacy Policy explains how Cassandra Oscar (“we”, “us” and “our”) collects, uses, stores and protects personal information when you visit www.cassandraoscar.com, purchase something from our online shop, download a digital product, contact us, or otherwise interact with our website.
Cassandra Oscar is an independent Australian artist.
1. What information we collect and hold
Depending on how you use our website, we may collect:
- your name;
- email address;
- billing and delivery address;
- information about products you purchase;
- order and transaction information;
- information you provide when contacting us;
- information you provide when signing up to our mailing list; and
- technical information about your use of the website, such as IP address, browser type, device information and website activity, where this is collected by the website or third-party services.
2. How we collect and hold your information
We may collect personal information when you:
- place an order;
- download a digital product;
- subscribe to our mailing list;
- contact us;
- browse or use our website; or
- otherwise provide information to us.
Our website and online store are hosted and operated using WordPress and WooCommerce. Information such as your name, email address, contact details, billing and shipping details, order history and digital product download information may be stored within our website and store systems.
We use Square to process payments. Payment information is processed by Square and we do not store your full payment card details on our website. Square may collect and process personal and transaction information in accordance with its own privacy policy.
We use Kit to manage our mailing list and send newsletters. If you subscribe to our mailing list, your name, email address and information about your subscription and interactions with our emails may be stored by Kit. You can unsubscribe at any time using the unsubscribe link provided in marketing emails or by contacting us at contact@cassandraoscar.com . Buying something from our shop does not automatically mean that you will be added to our marketing mailing list.
We use Printful to fulfil certain physical products, including T-shirts and tote bags. When you purchase a product fulfilled by Printful, we will provide Printful with information necessary to fulfil and deliver your order, such as your name, shipping address, contact details and order details.
These service providers may store or process personal information on our behalf and may store information on servers located outside Australia. We take reasonable steps to ensure that personal information is handled securely and only disclosed to third parties where reasonably necessary for the purposes described in this Privacy Policy, to provide services to you, or where required or permitted by law.
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. However, no method of storing or transmitting information electronically can be guaranteed to be completely secure.
3. Why we collect, hold, use and disclose personal information
We collect, hold, use and disclose personal information where necessary to:
- process and fulfil your orders;
- arrange delivery of physical products;
- provide access to digital products;
- process payments;
- communicate with you about your order;
- respond to enquiries;
- provide customer service;
- process returns, refunds and other requests;
- maintain and improve our website;
- protect the security of our website and prevent fraud or misuse;
- maintain business and accounting records;
- comply with legal obligations; and
- send marketing communications where you have consented to receive them or where otherwise permitted by law.
We do not sell your personal information.
4. Services we use and information disclosed to overseas recipients
We use third-party services to operate our website, process orders and provide products and services.
These include:
- WordPress — website platform;
- WooCommerce — online shop and order management;
- Square — payment processing;
- Printful — production and fulfilment of selected merchandise;
- Australia Post and other delivery providers — delivery of physical orders;
- Kit — mailing-list service;
- Verpex — website hosting; and
- Google analytics — analytics services
Additional third-party services may be added to the website to improve its performance, information and services.
These third parties may have their own privacy policies explaining how they handle your personal information. We recommend reviewing their privacy policies, as we are not responsible for how third parties handle your information or for the content of their websites or services.
Some of these providers may process or store personal information outside Australia.
The countries to which personal information is disclosed may change from time to time as our service providers change their service providers, hosting arrangements or processing locations.
Some overseas recipients may be subject to privacy laws that are different from Australian privacy laws. By using our website or providing personal information to us, you acknowledge that your personal information may be disclosed to overseas recipients as described above.
5. Cookies and similar technologies
Our website uses cookies and similar technologies.
Some cookies are necessary for the website and online shop to function. For example, WooCommerce may use cookies to remember items in your shopping cart and maintain your shopping session.
Other cookies or similar technologies may be used for purposes such as:
- remembering preferences;
- website analytics;
- improving website performance;
- embedded content; or
- marketing, where applicable.
The specific cookies used may depend on the WordPress plugins, services and features enabled on our website.
You can control or delete cookies through your browser settings. Disabling certain cookies may affect the operation of the website or online shop.
Where applicable, non-essential cookies or similar technologies will only be used in accordance with applicable privacy and cookie requirements.
6. How long we keep information
We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer service, maintaining business and accounting records, and complying with legal obligations.
Different information may be retained for different periods depending on its purpose and any applicable legal requirements.
7. Security
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.
However, no website or electronic transmission can be guaranteed to be completely secure.
8. Access and correction
You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate or incomplete.
Please contact:
Cassandra Oscar
Email: contact@cassandraoscar.com
We may need to verify your identity before responding to a request.
9. Privacy complaints
If you have a concern about how we have handled your personal information, please contact us first so that we can try to resolve the issue. We will consider your concern, look at all available information provided by you and within our own information systems, and contact any third parties required.
Privacy contact: contact@cassandraoscar.com
If you are not satisfied with our response, you may be able to make a complaint to the Office of the Australian Information Commissioner (OAIC).
10. Changes to this Privacy Policy
We may update this Privacy Policy from time to time, including when our website, services or legal obligations change.
The latest version will be published on this page with the date of the most recent update.
11. Contact
If you have any questions about this Privacy Policy or how we handle personal information, please contact:
Cassandra Oscar
Email: contact@cassandraoscar.com
Website: www.cassandraoscar.com
Date of last revision
n/a