Last updated: 25 September 2026
1. Terms and conditions
1.1 In these terms and conditions, “we”, “us” and “our” means Cassandra Oscar – ABN 67 899 437 362. Please read these terms and conditions carefully as they apply to your use of this website www.cassandraoscar.com including any content on it (Website). By accessing, using or making purchases through the Website you agree to be bound by these terms and conditions.
1.2 We may revise these terms and conditions from time to time.
1.3. You agree not to:
a. use the Website unlawfully;
b. interfere with the operation or security of the Website;
c. attempt to gain unauthorised access to the Website or its systems; or
d. use the Website to commit fraud or abuse.
2. Copyright and other rights
2.1 The Website is subject to copyright and other intellectual property rights.
2.2 The text, images, works, music and all data (Website Content) featured on the Website are also protected by copyright.
2.3 Subject to the terms of clause 3 (Licence to use the content on the Website), any use of the Website and of the Website Content may infringe our copyright or other rights, or the rights of any other owner of the copyright in the Website Content.
2.4. Purchasing a product does not transfer ownership of our copyright or other intellectual property rights to you.
3. Licence to use the content on the Website
3.1 We grant you a limited, non-transferable licence to access and use the Website solely for your personal, non-commercial purposes.
3.2 We (or our licensors) retain all right, title, and interest in and to the Website, and nothing you do on or in relation to the Website will transfer any intellectual property rights to you or, except for the licence referred to in clause 3.1, licence you to exercise any intellectual property rights unless this is expressly stated.
3.3 Except as provided in these terms and conditions, permission to use or copy the Website for any other purpose is expressly prohibited, unless prior written consent is obtained from us. You may contact us at contact@cassandraoscar.com if you wish to seek such consent.
3.4 Subject to applicable law, we may revoke the permission referred to in clauses 3.1 and 3.3 at any time and may suspend or deny, in our sole discretion, your access to or use of the Website without notice.
4. Children and young people
4.1 You may browse and access this website regardless of your age.
4.2 If you are under 13 years of age, you must not place an order or purchase any products through this website.
4.3 If you are 13–17 years of age, you may only place an order or purchase products through this website with the consent of a parent or legal guardian.
4.4 By placing an order, you confirm that you are at least 13 years of age and, if you are under 18 years of age, that you have obtained the consent of a parent or legal guardian to place the order and agree to these Terms and Conditions.
4.5 Nothing in these Terms and Conditions excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law or other applicable law.
5. Linking to the Website
5.1 We encourage you to provide links to the Website. While you may use the name www.cassandraoscar.com in the text of any such link, you may not use the Cassandra Oscar logo or any of our other trade marks without our prior written consent.
5.2 You must not frame the Website, or represent or imply that any part of the Website belongs to anyone other than us.
5.3 If we notify you that we object to the manner in which you provide links to this Website, you must immediately cease providing such links.
6. Products
6.1 We sell Compact Discs (CDs), merchandise and digital products through the Website.
6.2 Products may include:
a. CDs and other physical music;
b. T-shirts;
c. tote bags;
d. other merchandise;
e. handwritten or personalised lyric sheets;
f. downloadable puzzles and other digital products.
6.3. Digital music tracks purchased through a third-party website known as Bandcamp, are accessible through this website. The use of that website and purchases are subject to the Terms and Conditions of Bandcamp.
6.4. Tshirts and tote bags purchased through this Website are fulfilled by a third party (Printful). These purchases are bound by their Terms & Conditions
6.5. We aim to make product descriptions, photographs, prices and availability as accurate as reasonably possible.
6.6. Colours and appearance may vary slightly from photographs depending on your device or screen.
7. Orders
7.1 An order is accepted, and the contract for the purchase of the products is formed, when we send you a confirmation email that your order has been accepted.
7.2 An order may be cancelled if, for example, a product is unavailable, a clear pricing or product error has occurred, or we reasonably suspect fraudulent activity. There may be other reasons, not listed here, that may result in an order being cancelled.
7.3 If we cancel an order after payment has been taken, we will provide an appropriate refund.
8. Prices
8.1 Prices are displayed in Australian dollars (AUD) and include any applicable goods and services tax payable to us.
8.2 Payments are processed securely through our payment provider, Square. If you pay using a card or payment account denominated in a currency other than AUD, your bank, card issuer or payment provider may convert the transaction into your local currency and may charge foreign transaction, currency conversion or other fees. Any such fees are your responsibility and are not charged by us.
8.3 The total price payable will be shown during checkout before you complete your order.
8.4 Shipping charges are shown separately where applicable.
8.5 For orders delivered outside Australia, you are responsible for any customs duties, import taxes, customs clearance fees or other charges imposed by the authorities or carriers in the destination country, unless the checkout specifically states otherwise. These charges are separate from the purchase price and shipping charges paid to us and are your responsibility.
9. Payment
9.1 Payments are processed through Square or another payment method made available at checkout.
9.2 We do not ordinarily receive or store your complete payment card details.
10. Physical products
10.1 Orders for physical products are subject to product availability.
10.2 Some merchandise is produced and fulfilled by Printful.
10.3 Other products may be packed and shipped by us from Australia.
11. Digital products
11.1 Digital products, including PDF puzzles, are supplied electronically.
11.2 After successful payment, you will receive a download link or other instructions for accessing the digital product.
11.3 You must not redistribute, resell, upload or commercially exploit digital products unless we have expressly given you permission to do so.
12. Shipping
12.1 We currently accept orders from countries available at checkout. If your country is not available at checkout, it means that we are not able to currently ship items to that destination. We are actively working at increasing the locations and product types available in each country.
12.2 Orders that we personally fulfil are shipped from Australia.
12.3 Some merchandise, including T-shirts and tote bags are produced and fulfilled by a third party, Printful, and may be shipped from a Printful fulfilment location in or outside Australia.
12.4 Shipping costs are calculated or displayed during checkout based on the destination, products and shipping method available.
12.5 Estimated delivery times are provided at checkout or in your order confirmation where available.
12.6 Delivery may take longer because of:
a. customs processing;
b. postal delays;
c. public holidays;
d. incorrect or incomplete delivery addresses;
e. circumstances outside our reasonable control.
12.7 Delivery may also be sooner than the estimates.
12.8 Please check your delivery address carefully before completing your order. If an order is returned because the address supplied was incorrect or incomplete, additional postage may be required to resend it.
12.9 Where tracking is available for your order, tracking information will be provided when your order is dispatched. You can use the tracking information provided to monitor the delivery of your order.
13. Returns, refunds and consumer guarantees
13.1 Nothing in this agreement limits your rights under the Australian Consumer Law or any other applicable consumer protection law.
13.2 Australian consumer guarantees may give you rights to a repair, replacement, refund or other remedy where a product does not meet the required consumer guarantees. These rights apply regardless of any additional returns policy we offer.
13.3 Please contact us as soon as reasonably possible and, where possible, within 30 days of receiving your order. Please include:
a. your order number;
b. a description of the problem; and
c. clear photographs of the product and the problem
We will assess the issue and, where appropriate, work with our fulfilment provider to resolve it.
13.4 If your order was sent by Printful, don’t contact them directly. We will manage the issue with Printful on your behalf where the product was produced or fulfilled by them.
13.5 We are not required accept a return simply because you change your mind, unless our product listing or another applicable law says otherwise. However, we may accept change-of-mind returns at my discretion where the product is unused and in its original condition. Please contact us before returning anything.
13.6 Where a return is required because a product is faulty, damaged, incorrectly supplied or otherwise covered by an applicable consumer guarantee, please contact us before returning the product. We will provide instructions for how the return or other remedy will be handled.
13.7 Where the product was produced or fulfilled by Printful, we may require the product or returned parcel to be sent to a Printful fulfilment facility rather than to us directly. If this applies to your order, we will provide you with the appropriate return instructions and return address. The applicable return address may vary depending on the product and fulfilment location. For products that are damaged, defective, misprinted or incorrectly fulfilled, you may be asked to provide photographs or other information so that we can assess the issue and, where applicable, arrange a replacement or refund. In some circumstances, Printful may resolve the issue without requiring you to return the product.
13.8 To the extent permitted by law, we are not responsible for loss or delay caused by circumstances outside our reasonable control, including postal delays, customs delays, Website outages or failures of third-party service providers.
13.9 Where required by applicable law, we will cover reasonable return costs.
13.10 For discretionary change-of-mind returns, you may be responsible for return postage where permitted by applicable law.
13.11 To request a refund, see contact details at the end of this document.
14. Warranties and liabilities about the use of the website
14.1 All express or implied warranties, representations, statements, terms and conditions relating to these terms and conditions and the Website that are not contained in these terms and conditions, are excluded to the maximum extent permitted by law.
14.2 In particular, and without limiting paragraph 13.1:
a. while we endeavour to provide a convenient and functional Website, we do not guarantee that that your requirements will be met or that your use of the Website will be uninterrupted, error free or that the Website is free of viruses or other harmful components; and
b. we cannot be responsible for any loss, corruption or interception of data sent to or from our Website which occurs outside of our computer systems (such as those which occur while being sent over the internet).
14.3 We recommend that you install and use up-to-date anti-virus, anti-spy-ware and firewall software on your computer.
14.4 Subject to our obligations under the implied terms, conditions or warranties referred to above, and to the maximum extent permitted by law, our maximum aggregate liability for all claims under or relating to these terms and conditions or the Website whether in contract, tort (including without limitation negligence), in equity, under statute, under an indemnity, based on fundamental breach or breach of a fundamental term or on any other basis, is limited to AUD $100.
14.5 Subject to our obligations under the implied terms, conditions or warranties referred to above, and to the maximum extent permitted by law, we are not liable for, and no measure of damages will, under any circumstances, include:
a. special, indirect, consequential, incidental or punitive damages; or
b. damages for economic loss, loss of profits, revenue, goodwill, bargain, anticipated savings or loss or corruption of data,whether in contract, tort (including without limitation negligence), in equity, under statute, under an indemnity, based on fundamental breach or breach of a fundamental term or on any other basis, whether or not such loss or damage was foreseeable and even if advised of the possibility of the loss or damage.
14.6 Our liability to you is diminished to the extent that your acts or omissions (or those of a third party) contribute to or cause the loss or liability.
15. Variation of the Website
15.1 We may from time to time and without notice, vary, modify or discontinue, temporarily or permanently, any or all of the Website.
16. Links and advertisements
16.1 The Website may contain links to other third-party websites, and also advertisements which include embedded links. We have not reviewed any of the sites linked to the Website and are not responsible for the content or accuracy of any off-site pages or any other sites linked to the Website. The inclusion of any link or advertisement does not imply that we endorse the linked site or the subject matter of the advertisement.
17. Privacy policy
17.1 In using the Website, you may give us personal information. By using the Website, you grant us consent to collect, store, use and disclose such personal information in accordance with our privacy policy. Please click on this link to view our privacy policy.
17.2 You may update any personal information you have given us at any time by emailing contact@cassandraoscar.com
17.3 Site data, such as the number of times the Website has been visited, may be collected, stored, used and disclosed to third parties by us. By using the Website, you consent to us collecting, storing, using and disclosing this type of information in accordance with these terms of use.
18. Force majeure
18.1 Neither party will be liable for any delay in performing any of its obligations under these terms of use if such delay is caused by circumstances beyond the reasonable control of that party.
19. General provisions
19.1 If any part of these terms and conditions is held to be unenforceable, the unenforceable part is to be given effect to the greatest extent possible and the remainder will remain in full force and effect.
19.2 These terms and conditions are governed by the laws of New South Wales, Australia, and you irrevocably submit to the exclusive jurisdiction of the courts of New South Wales, Australia.
19.3 These terms and conditions constitute the entire agreement between us and you in relation to the Website and supersede all other (prior or contemporaneous) communications or displays whether electronic, oral, or written, between us and you in relation to the Website.
19.4 Your use of the Website is conducted electronically and you agree that we may communicate with you electronically for all aspects of your use of the Website, including sending you electronic notices.
19.5 The provisions of these terms and conditions which by their nature survive termination or expiry of these terms and conditions will survive termination or expiry of these terms and conditions.
19.6 No waiver, delay or failure by us to take any action shall constitute or be construed as a waiver of that or any other term, condition, option, privilege or right we may have.
19.7 The word “including” when used in these terms and conditions is not a term of limitation.
20. Contact
20.1 Questions about these terms and conditions can be sent to Cassandra Oscar at contact@cassandraoscar.com
20.2 Questions about lost or delayed parcels can be sent to Cassandra Oscar at shop@cassandraoscar.com. Please check your tracking information prior to making contact.
20.3 Requests for a refund can be sent to Cassandra Oscar at shop@cassandraoscar.com. Please include your order number.
20.4 In each instance Cassandra will investigate the issue and work with you toward an appropriate resolution. Cassandra will make contact with relevant postal services and fulfilment providers as required.
Date of last revision: [day/month/year]
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